SHIPPING

1. Where do you ship from?

We ship directly from our UK-based suppliers and fulfilment centres. This ensures faster delivery and reliable tracking for our customers across the UK.

2. How long does shipping take?

UK orders typically arrive within 2–5 working days. You’ll receive a tracking number as soon as your order is dispatched.

3. Do you offer free shipping?

Yes — we offer free shipping on all UK orders over £20. Otherwise, standard shipping is calculated at checkout.

4. Can I track my order?

Yes! Once your order has been dispatched, you’ll receive a tracking link via email to follow your package in real-time.

5. What if I entered the wrong address?

Contact us immediately at support@irfanzo.com and we’ll try to update it before dispatch. If your order has already been shipped, we can’t guarantee address changes.

6. What is your return policy?

We offer 3 returns for unused items in their original packaging. Just email us at returns@irfanzo.com with your order number to start the process.

7. My item arrived damaged — what do I do?

No worries — just send a photo of the damage to support@irfanzo.com and we’ll send a free replacement or issue a refund, depending on the case.

8. Do you deliver outside the UK?

Currently, we only ship within the UK to ensure fast and reliable delivery. Global shipping will be available soon!